No: you need to be able to pick up the phone and trust in enterprise-grade support to get your issue resolved fast.
Relax. We’ve got you covered.
The best support service is the one you don’t need to use. The Palette SaaS platform has an impressive uptime record, and we’re proud of how we deliver regular updates and feature enhancements near-seamlessly.
As with all complex systems, most of the problems you might encounter using Kubernetes on Palette would be caused by the complex interactions between the many hardware and software elements that make up your stack. And we know there’s nothing more irritating than finger-pointing between vendors when you’re trying to get an issue resolved.
That’s why our technical support provides first-line support not just for our Palette platform, but any of the elements in your Kubernetes stack that are on our list of approved integrations. Our extended solution support goes further, covering a huge range of community products from the CNCF landscape.
When you need help, we’re there for you. We offer a range of service levels up to 24x7 support from engineering teams located around the world, with an average response time under one hour and regular updates throughout your case.
All our support engineers have achieved the CNCF Certified Kubernetes Administrator (CKA) standard, with many also having CKS, CKAD and other technology and vendor certifications too.
In the event of an issue, you can reach our support teams via phone, Slack, email, or our web portal. Of course, if you contract with a reseller or managed service provider for your IT, we’re happy to align with them for 1st / 2nd line support.
Reacting to issues is one thing, but we see ourselves as an extension of your ops team, and we prefer to be proactive. With our premium support offers we provide regular touchpoints with named support engineers and customer success teams, including healthchecks, review meetings and product roadmap briefings, tailored to the needs of your business.
And you can call on our professional services expertise at any time, for example during your initial onboarding to Palette, or to help with custom integrations, unusual deployment scenarios, migration planning, or major upgrades and expansion. We prioritize knowledge transfer and training for your own technical teams.