Trusted support for your Kairos nodes

Using Kairos in production? Get the reassurance of professional technical support, when you need it.

Why choose a support contract?

Kairos is an open source tool — that means by default you only get best effort support from the community for bugs and issues. If you get stuck, it’s just you and the documentation.

That’s great for when you’re evaluating a new technology, but if you’re relying on Kairos for production workloads, you need to know you can call on the experts for help when you need it most. You’ve got better things to do than dig around in Github for answers.

That’s where Spectro Cloud’s Kairos support services come in.

What does the supported contract include

Support you can trust, from the team behind Kairos

We offer two tiers of support for Kairos, Basic and Production. Both give you direct access to expert engineers from Spectro Cloud, the company that built and sponsors Kairos.We offer two tiers of support for Kairos, Basic and Production. Both give you direct access to expert engineers from Spectro Cloud, the company that built and sponsors Kairos.
‍
Spectro Cloud is a mature global organization with robust processes and award-winning support — it’s already trusted by Fortune 500 enterprises and public sector organizations worldwide.

Which plan is right for you?

Compare our plans against the community support you get from the Kairos open source project.

Community support

Best effort from the community via Github and public Slack only

Basic support

Online support for routine issues

Production support

Responsive dedicated and proactive support with extras

In a nutshell

Best effort from the community via Github and public Slack only

Online occasional support for routine issues

Responsive dedicated and proactive support with extras

Best for...

Getting started with Kairos in your lab

Trusted help when using Kairos for real workloads

Demanding production deployments

Access to documentation, GitHub community and public Slack

SLAs for response times

Dedicated online support portal

8x5 online support for non-critical P3/P4 issues

24x7 phone support to raise unlimited P1/P2 tickets

CVE patch releases

Early access to hotfixes

Onboarding and training library access

Security hardening handbook

Prioritized feature requests

Kairos - long term maintenance

Pricing

Free

$2k per year for 5x tickets

$10k per year for up to 50 nodes

More than just support — try Palette Edge free

With any Production support contract you get free access to the award-winning Spectro Cloud Palette Edge platform — giving you a single powerful interface for managing the full lifecycle of up to five edge clusters.

Learn more about Palette Edge here

Community support

Best effort from the community via Github and public Slack only

In a nutshell

Best effort from the community via Github and public Slack only

Best for...

Getting started with Kairos in your lab

Access to documentation, GitHub community and public Slack

Pricing:

Free

Basic support

Online support for routine issues

In a nutshell

Trusted help when using Kairos for real workloads

Best for...

Online occasional support for routine issues

Access to documentation, GitHub community and public Slack

SLAs for response times

8x5 online support for non-critical P3/P4 issues

Priority access to custom Kairos builds via build service (coming soon)

CVE patch releases and bugfixes PTFs

Onboarding and training library access

Pricing:

$2k per year for 5x tickets

Production support

Responsive dedicated and proactive support with extras

In a nutshell

Responsive dedicated and proactive support with extras

Best for...

Demanding production deployments

Access to documentation, GitHub community and public Slack

SLAs for response times

Dedicated online support portal

8x5 online support for non-critical P3/P4 issues

24x7 phone support to raise unlimited P1/P2 tickets

Priority access to custom Kairos builds via build service (coming soon)

CVE patch releases and bugfixes PTFs

Onboarding and training library access

Software and hardware setup assistance

Security hardening support

Prioritized feature requests

Kairos - long term maintenance

Pricing:

$10k per year for up to 50 nodes

How much does it cost?

We price our basic and production support services based on the scale of the Kairos infrastructure you’re running. Support contracts start at less than $40 per week — making peace of mind cheaper than getting takeout on a Friday.

Get started today

Fill in the form below to start the ball rolling with your support contract. Easy as that.  

Thank you!

We have received your message.

Someone from our team will reach out to you shortly.

FAQs

Got questions? We’ve got answers. And if you don’t see the info you need here, get in touch and we’d be happy to help.

Why Spectro for support?

Why go anywhere else? Spectro Cloud created Kairos and is still the lead sponsor of the project — we know it better than anyone. With a Spectro support contract, you get access to the Kairos team and Spectro Cloud’s award-winning technical support capabilities.

Can I get 24x7 support?

With our Production support tier, you get 24x7 access to raise urgent cases with P1/P2 severity.

Do you offer phone support?

Phone support is available for our Production support tier only. With Basic support, you can raise tickets via our support portal or via email.

What if I need more than the included support allowances?

For our Basic support, if you need more than five support tickets in a year, you can purchase additional bundles of three tickets for $1k. For our Production support tier, we scale to any number of extra nodes on a flat per-node price. Contact us to get a tailored estimate.

What’s the difference between Kairos and Palette Edge?

Check out our documentation to learn more about Palette Edge, but to start: Palette Edge is a multicluster management tool that supports a choice of Kubernetes distributions, management of the full cluster stack, and powerful UI and API in addition to a familiar CLI.

Is the access to Palette Edge really free?

With every Production support contract, you get free access to manage up to five edge clusters with Palette Edge, with access to all of Palette's powerful features. If you need more edge scale, or want to manage Kubernetes clusters in clouds and other environments, contact us for pricing.